Privacy Policy Customer Service Customer Feedback Security Policy Terms and Conditions Returns Product Warrantees Shipping Information Tracking an Order

Our Privacy Policy
Summit Recreation, LLC has created this privacy policy to inform you of the information gathering and dissemination practices for this Web site, www.CoolOutdoorGear.com. Summit Recreation, LLC, which operates this Web site, wants to demonstrate our commitment to your privacy, by notifying you of:

1. What personally identifiable information of yours is collected through this Web site;
2. The organization collecting the information;
3. How the information is used;
4. With whom the information may be shared;
5. What choices are available to you regarding collection, use and distribution of the information;
6. The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under Summit Recreation, LLC’s control; and
7. How you can correct any inaccuracies in the information

If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email at info@cooloutdoorgear.com or by phone at (360) 241-8590
Special note about children
This Site is not intended for or directed to persons under the age of 18. CoolOutdoorGear.com does not sell products for purchase by children. CoolOutdoorGear.com sells children's products for purchase by adults. By registering with this web site, purchasing products from CoolOutdoorGear.com or providing CoolOutdoorGear.com with any information, you represent to CoolOutdoorGear.com that you are 18 years of age or older and that any information you provide to CoolOutdoorGear.com about a third party is for a third party that is 18 years of age or older.  

Visiting www.CoolOutdoorGear.com
Your IP address, browser and reference site domain name are logged every time you visit our site. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way.

Using Cookies
"Cookies" are files stored on your computer's hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized www.CoolOutdoorGear.com features. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.
We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices, click here.
Ordering from Summit Recreation, LLC
When you order from our Web site www.CoolOutdoorGear.com, we need your name, email address, shipping address, phone number and credit card number/expiration date. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or disclose this data to any third party without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.)
From time to time, we may use the purchases you make to customize our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site's design and provide our customers with a fulfilling shopping experience.

Opening a Summit Recreation, LLC account
We require your name, billing address, shipping address, email address and telephone number to open an account for you. We may also ask some additional optional questions to help us better serve you. Except as provided in this privacy policy, this account data is never shared with anyone in any way without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.) You can correct account data by clicking on "Manage My Account" within the Help Desk area of the site.
From time to time, we may contact you about sales, special offers and new site features if you agreed to be included in our email lists when you completed a purchase transaction with us. To customize the information you want to receive from us, simply sign on and select the specific information you wish to receive. To cancel our free emails, you can unclick the "I would like to receive emails about special promotions" box each time you make a purchase. You can also respond to any promotional email we send you, placing "REMOVE" in your subject line to discontinue email service. You can also send an email to www.CoolOutdoorGear.com or call us toll-free at (360) 241-8590 and inform us that you want to unsubscribe to our email list.

Customer Service
Back to top
In addition to being able to call our customer service department at (360) 241-8590, you may also email us at info@cooloutdoorgear.com . When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.

Entering contests/sweepstakes
Whenever we run a contest or sweepstakes relating to our site and / or retail outlets, it will be accompanied with the rules of the contest/sweepstakes. We will also detail how the information gathered from you for entry into the contest/sweepstakes will be used. Additionally, we will post if this information will be shared with anyone in addition to those persons and entities provided for in this privacy policy, such as a third party sponsoring or managing the contest/sweepstakes.
We may also contact you with promotional offers if you have entered one of our contests or sweepstakes. If you choose not to receive this free service when you enter a contest or sweepstakes, it will not affect your chances of winning. You can also opt out of this free service by un-clicking the "I would like to receive emails about special promotions" box associated with each contest or sweepstakes, replying to any email and placing "REMOVE" in your subject line or notifying us that you want to unsubscribe to our free email services via email info@cooloutdoorgear.com or telephone (360) 241-8590.

Our Third Party Relationships
We have established several relationships with third parties vendors to best serve our customers.

• Retailer: Summit Recreation, LLC operates this Web site pursuant to agreements with Summit Recreation, LLC ("Summit Recreation, LLC"). Pursuant to such agreements, Summit Recreation, LLC is entitled to access and use the information collected through this Web site to the same extent and in the same manner as Summit Recreation, LLC. Additionally, Summit Recreation, LLC may contact those customers who have agreed to receive promotional offers about offers in its land-based stores. Summit Recreation, LLC has agreed to abide by this privacy policy and the same restrictions and limitations applicable to Summit Recreation, LLC hereunder.
• Affiliates: From time to time we may establish an affiliate program. An affiliate program allows other Web sites to earn money by linking customers to our site from their sites. These affiliates can only access data about the number of transactions and their resulting earnings. They cannot access our customers' personal data. If you choose to apply to any of our affiliate programs, we use the data you give us strictly for conducting business with you. We have entered into certain agreements with certain third parties for the purpose of helping to administer the affiliate programs. Such third parties may have access to certain of your information if you are an affiliate of the web site but is restricted to only use such information in connection with its administration of the affiliate programs.
• Order Fulfillment: Certain vendors of ours may provide customer order fulfillment and shipping services on our behalf. These vendors have access only to information needed to accurately fulfill and ship orders, which are processed through such vendors. These vendors have agreed to not use any personally identifiable information of customers for any other purpose.
• Credit Card Processing: We use CyberSouce to process credit card orders. CyberSource provides fast, reliable, and secure electronic credit card processing. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes.  
• Marketing and Promotions: From time to time, we may engage certain third parties to assist in the dissemination of marketing and promotional offers (i.e. e-mails) to those customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.
• Additional Third Party Relationships: From time to time, Summit Recreation, LLC may engage other third parties to assist in providing marketing, order processing, fulfillment and shipping services. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.

Additionally, we may share non-personal, non-individual statistical information with our marketing partners, advertisers or other third parties for research purposes. That is, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.

Security Policy

Back to top
We use industry standard encryption technology to protect your personal information. The only time you are required to sign on our site is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection. If you don't have your password, there is a link that reads "Lost your password?" Click on this for instructions

 Changes to Privacy Policy
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Questions about our Policies

If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email at info@cooloutdoorgear.com or by phone at (360) 241-8590.

Secure Shopping Guarantee
We use the industry standard encryption protocol known as to SSL 256 Bit encryption to keep your order information secure.

We have established a policy  for every transaction that you make with www.CoolOutdoorGear.com. Should any unauthorized charges appear on your credit card as a result of shopping with www.CoolOutdoorGear.com, you must notify your credit card provider in accordance with its reporting rules and procedures.

We will cover the liability of purchases made through this web site only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $50.00.

Product Availability and Price
This website is operated by Summit Recreation, LLC Summit Recreation, LLC, Inc also operates other facilities, including those of other sporting goods retailers. Unless stated otherwise, the merchandise displayed on this website may differ from merchandise available at Summit Recreation, LLC in-store locations. The price displayed on the website may differ from Summit Recreation, LLC price for the same item sold as in-store merchandise.

Terms and Conditions
Back to top
Summit Recreation, LLC ("SUMMIT RECREATION, LLC”) operates this web site (the "Web Site") www.CoolOutdoorGear.com ("COOL OUTDOOR GEAR").

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE.

Products, Content and Specifications. All features, content, specifications, products and prices of products and services described or depicted on this Web Site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. All videocassettes, DVDs and similar products sold are for private, home use (where no admission fee is charged), non-public performance and may not be duplicated.

Shipping Limitations. When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Accuracy of Information. SUMMIT RECREATION, LLC attempts to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Web Site. For example, products included on the Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Use of this Web Site. The Web Site design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are either the property of, or used with permission by, SUMMIT RECREATION, LLC or COOL OUTDOOR GEAR and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. You may not modify the information or materials located on this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.

Trademarks. Certain trademarks, trade names, service marks and logos used or displayed on this Web Site are registered and unregistered trademarks, trade names and service marks of SUMMIT RECREATION, LLC and its affiliates. Other trademarks, trade names and service marks used or displayed on this Web Site are the registered and unregistered trademarks, trade names and service marks of their respective owners, including COOL OUTDOOR GEAR and its affiliates. Nothing contained on this Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Web Site without the written permission of SUMMIT RECREATION, LLC or such third party owner.

Linking to this Web Site. Creating or maintaining any link from another Web site to any page on this Web Site without SUMMIT RECREATION, LLC's prior written permission is prohibited. Running or displaying this Web Site or any material displayed on this Web Site in frames or through similar means on another Web site without SUMMIT RECREATION, LLC's prior written permission is prohibited. Any permitted links to this Web Site must comply will all applicable laws, rule and regulations.

Third Party Links. From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by SUMMIT RECREATION, LLC, COOL OUTDOOR GEAR, or their affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither SUMMIT RECREATION, LLC, COOL OUTDOOR GEAR nor any of their affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither SUMMIT RECREATION, LLC, COOL OUTDOOR GEAR nor any of their affiliates endorse, guarantee, or make any representations or warranties regarding any other Web site, or any content, materials or other information located or accessible from such Web sites, or the results that you may obtain from using such Web sites. If you decide to access any other Web site linked to or from this Web Site, you do so entirely at your own risk.

Inappropriate Material. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that SUMMIT RECREATION, LLC and COOL OUTDOOR GEAR may have at law or in equity, if SUMMIT RECREATION, LLC or COOL OUTDOOR GEAR reasonably determines that you have violated or are likely to violate the foregoing prohibitions, SUMMIT RECREATION, LLC or COOL OUTDOOR GEAR may take any action they reasonably deem necessary to cure or prevent the violation, including without limitation, the immediate removal from this Web Site of the related materials. SUMMIT RECREATION, LLC and COOL OUTDOOR GEAR will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing SUMMIT RECREATION, LLC or COOL OUTDOOR GEAR to disclose the identity of anyone posting such materials.

User Information. Other than personally identifiable information, which is subject to this Web Site's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner ("User Communications") is and will be considered non-confidential and non-proprietary. SUMMIT RECREATION, LLC, each of its affiliates and/or their designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. SUMMIT RECREATION, LLC may, but is not obligated to, monitor or review any User Communications. SUMMIT RECREATION, LLC shall have no obligations to use, return, review, or respond to any User Communications. SUMMIT RECREATION, LLC will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. SUMMIT RECREATION, LLC retains the right to remove any or all User Communications that includes any material SUMMIT RECREATION, LLC deems inappropriate or unacceptable.

DISCLAIMERS. YOUR USE OF THIS SITE IS AT YOUR RISK. THE MATERIALS AND SERVICES PROVIDED IN CONNECTION WITH THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER SUMMIT RECREATION, LLC, COOL OUTDOOR GEAR NOR ANY OF THEIR AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR SERVICES ON OR THROUGH THIS WEB SITE. THE MATERIALS AND SERVICES ON OR THROUGH THIS WEB SITE MAY BE OUT OF DATE, AND NEITHER SUMMIT RECREATION, LLC, COOL OUTDOOR GEAR NOR ANY OF THEIR AFFILIATES MAKE ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEB SITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURES, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, SUMMIT RECREATION, LLC AND COOL OUTDOOR GEAR HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEB SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SUMMIT RECREATION, LLC AND COOL OUTDOOR GEAR HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

LIMITATIONS OF LIABILITY. Neither SUMMIT RECREATION, LLC nor COOL OUTDOOR GEAR assumes any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site or your downloading of any materials, from this Web Site. IN NO EVENT WILL SUMMIT RECREATION, LLC nor COOL OUTDOOR GEAR, THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. IN THE EVENT OF ANY PROBLEM WITH THIS WEB SITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEB SITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEB SITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEB SITE.& Summit Recreation, LLC, offers no other warranty of any kind, whether it be expressed or implied. The consumer assumes all risks when on, near, or around items sold from our web site and / or our retails locations. Also excluded from this warranty are any incidental or consequential damages including loss of use.

RELEASE OF LIABILITY. The RELEASE OF LIABILITY, VOLUNTARY ASSUMPTION OF THE RISK AND WAIVER OF CLAIM under these terms and conditions is entered into by and between ("Consumer"), and Summit Recreation, LLC and COOL OUTDOOR GEAR As used under these terms and conditions, the term Consumer shall include the parent or legal guardian where the Consumer is under the age of (18) whom PURCHASE PRODUCTS AND SERVICES ON OR THROUGH THIS WEB SITE OR RETAIL OUTLETS. Consumer recognizing that recreational products sold by Summit Recreation, LLC and Cool Outdoor Gear are used in HAZARDOUS ACTIVITY which is inherently dangerous, has voluntarily purchased such product despite all known and unknown risk of serious personal injury and/or death presented by practicing in recreational activities; and Consumer understands that under these terms and conditions The consumer assumes all risks from bringing any claim for personal injury and/or death which is any way related to practicing for and/or participating in recreational activities; and WHEREAS, Consumer knows his/her own capabilities and limitations regarding participation in recreational activities AND THE PURCHASE OF PRODUCTS AND SERVICES ON OR THROUGH THIS WEB SITE OR RETAIL OUTLETS: NOW, THEREFORE, the purchase of and use of recreational products for use in recreational activities, Consumer expressly and freely agrees as follows: 

1. To ASSUME ALL RISK of serious personal injury and/or death arising from practicing and/or participating in the practicing in recreational activities AND THE PURCHASE OF PRODUCTS AND SERVICES ON OR THROUGH THIS WEB SITE OR RETAIL OUTLETS. 

2. To inspect products prior to practicing for and/or participating. 

3. To WAIVE any and all claims that Consumer may in the future have against, Summit Recreation, LLC and Cool OUTDOOR GEAR, their officers, agents, employees, directors, shareholders, affiliated entities, subsidiaries, all insurers, and all sponsors, for any and all loss, damage, injury or expense that Consumer may suffer, or that Consumer's next of kin may suffer, as a result of Consumer's practicing for and/or participation in the practicing in recreational activities AND PURCHASE OF PRODUCTS AND SERVICES ON OR THROUGH THIS WEB SITE OR RETAIL OUTLETS, due to any cause whatsoever, including but not limited to negligence on the part of , Summit Recreation, LLC and COOL OUTDOOR GEAR their officers, agents, employees, directors, shareholders, affiliated entities, subsidiaries, all insurers, all sponsors, any entity or person hired.

4. To RELEASE FROM LIABILITY AND HOLD HARMLESS, Summit Recreation, LLC and COOL OUTDOOR GEAR, their officers, agents, employees, directors, shareholders, affiliated entities, subsidiaries, all insurers, and all sponsors, for any and all loss, damage, injury or expense that Consumer may suffer, or that Consumer's next of kin may suffer, as a result of Consumer's practicing for and/or participation in the practicing in recreational activities, AND PURCHASE OF PRODUCTS AND SERVICES ON OR THROUGH THIS WEB SITE OR RETAIL OUTLETS due to any cause whatsoever, including but not limited to negligence on the part of, Summit Recreation, LLC and COOL OUTDOOR GEAR, their officers, agents, employees, directors, shareholders, affiliated entities, subsidiaries, all insurers, all sponsors, any entity or person hired. 

5. Consumer agrees that any claim which he/she may at any time bring for any reason against Summit Recreation, LLC and COOL OUTDOOR GEAR shall be submitted to the jurisdiction of the State or Federal Courts in the State of Washington and in no other jurisdiction. 

Revisions to these Terms and Conditions. SUMMIT RECREATION, LLC may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this Web Site.

Choice of Law; Jurisdiction. These Terms and Conditions supersede any other agreement between you and SUMMIT RECREATION, LLC to the extent necessary to resolve any inconsistency or ambiguity between them. This Web Site is administered by SUMMIT RECREATION, LLC from its offices in Washington. These Terms and Conditions will be governed by and construed in accordance with the laws of the Commonwealth of Washington, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Web Site shall be brought only in the courts of the Commonwealth of Washington or the United States District Court of Washington. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Termination. You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.

Additional Assistance. If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to call our customer service department at (360) 241-8590.

Damaged or Defective Items
Back to top

If you receive a damaged or defective item, contact a Customer Service Specialist within 30 days of delivery at (360) 241-8590 . Please supply the Specialist with your order number, item number and tracking number from your original confirmation e-mail. The Specialist will also need your e-mail address and phone number. www.CoolOutdoorGear.com will make every reasonable effort to replace the item in a timely manner. We cover shipping charges if there was damage to the item due to shipping. Damage caused by misuse, abuse, neglect or normal wear-and-tear, Damage caused during storage, Oxidized or rusted components, such as hardware and edges, Damage resulting from tuning machines, grinders or waxes, including solvents, cleaners and polishes, Improper fitting or sizing of products are not considered “Damaged or Defective Items”

If there is extensive damage to the carton, contact a Customer Service Specialist immediately at (360) 241-8590. Please have your order number available when you contact the Customer Service Specialist.
Credit
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.

You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

If an Online Gift Certificate was used, the refund amount will be applied to your Online Gift Certificate. Shawn, can we create one or a link to a form?
Returning an Item
The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps:

• Please refer to your packing slip for return information.
• Pack the item securely in the original package, if possible.
• Enclose the bottom portion of the original packing list with the item. Be sure to keep the top portion of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
• All products must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit.
• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
• For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:

• Keep the Return Tracking Number from the package you are returning to insure that the package is returned to the warehouse.
• You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please read our Return Exceptions policy.
Returning an Oversized Item
We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address defective or damaged. We do not cover shipping charges on Oversized Items that are returned due to "buyer remorse." Please note: shipping charges can be expensive for Oversized Items.
Follow these steps to return an Oversized Item:

• The item(s) must be unassembled and packaged securely. If possible, please package item(s) in original package.
• Enclose the bottom portion of the original packing list with the return item(s). Keep the top portion for your records.
• Contact a Customer Service Specialist to receive instructions on arranging for a freight delivery company to pick-up your item(s). Please have your order number available when you call.
• You must be home at the time of pick-up and the item(s) must be at the door for the freight driver.
• You can expect a refund in the same form of payment originally used for purchase within 30 business days of our receiving the item(s). You will be refunded the shipping cost if the return is a result of a manufacturer error or our error.

*Please note: If there is extensive damage to an item upon delivery, call a Customer Service Specialist immediately at (360) 241-8590.
Return Exceptions
Our Standard Return policies do not apply to all items. Exceptions to our Standard Return policies and instructions on how to return these particular items appear below.
Perishable Items

Contact our Summit Recreation, LLC Customer Service Center at (360) 241-8590 to receive detailed instructions on returning perishable products.
Customized / Personalized Products and Autographed Collectibles

All sales are final for customized products and autographed collectibles. These items cannot be returned. If an error occurred in your order process or packaging, please contact a Customer Service Specialist at (360) 241-8590.
Software and Electronic Media Products

The products below are software and electronic media products:

• CD-ROMs
• Computer Games
• Software
• VHS Tapes

If you wish to return a media product, you may return the product, unopened, within 30 days of delivery for a full refund of the purchase price, minus shipping, handling, Gift Wrap, or other non-refundable charges. Click here for more information on how to return the product.

Product Warranties
Back to top

Manufacturer's Warranties
Many of the items that are sold on www.CoolOutdoorGear.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.
Parts and Repairs
Please contact the manufacturer of an item directly with any parts and repairs questions.

Shipping Information
Back to top

Tracking Your Order
Back to top

At our warehouse, tracking numbers are assigned to packages within one business day, Monday – Friday and appear on our website along with your order information under your account information. However, at times it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.
Orders placed on Summit Recreation, LLC / www.cooloutdoorgear.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, your account on www.cooloutdoorgear.com will not offer tracking information, but will still offer order status and other details. Read the information provided below on this page to learn the difference between tracking information and the order status.
Finding Your Order Status
The status of your order is easy.

• Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order.
• Visit the website. Sign In account for your account at www.cooloutdoorgear.com 24 hours a day. You may view all pertinent information about your most recent orders.
• Contact us. If you still have questions about your order, Please contact us at shipping@cooloutdoorgear.com or call (360) 241-8590. 

How is order status different from tracking information?
The status of your order is supplied by Summit Recreation, LLC / www.cooloutdoorgear.com, and represents the status of your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (including, however not limited to:  FedEx, USPS or UPS that may provide tracking information until your order is delivered to you. The tracking information is accessible from your account on our website when it becomes available.